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Refund policy

Return & Refund Policy

We want you to love everything you purchase from Poppy & Pine. Because we offer both fresh floral arrangements and retail gift items, our return policy differs depending on the type of product purchased.

Fresh Flowers & Floral Arrangements

Because every floral arrangement is custom-designed using fresh, perishable products, all floral sales are final.

We cannot accept returns or exchanges on fresh flowers due to their perishable nature.

Damaged or Defective Flowers

If your flowers arrive damaged or if there is an issue with the quality of your arrangement, please contact us within 24 hours of delivery or pickup so we can make it right.

Depending on the situation, we may offer:

  • A replacement arrangement

  • Store credit

  • A refund (when appropriate)

To help us evaluate the issue, we may request photographs of the flowers.

Please note that once flowers have been delivered or picked up, we cannot be responsible for damage or shortened vase life resulting from improper care, weather exposure, or circumstances outside of our control. We're always happy to provide care instructions to help you enjoy your flowers for as long as possible.

Gift Items & Retail Merchandise

Most non-perishable gift items may be returned within 30 days of purchase provided they meet all of the following conditions:

  • Unused and in original condition

  • Original packaging intact

  • All tags and price stickers attached

  • Accompanied by a receipt or proof of purchase

All eligible returns must be brought back to our storefront. We do not accept returns by mail. Approved refunds will be issued to the original payment method.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Fresh flowers and floral arrangements

  • Food and edible products

  • Gift cards

  • Personal care and health products

  • Clearance or sale merchandise

Gifts

If an eligible gift item was purchased as a gift and delivered directly to the recipient, approved returns will be issued as store credit.

If the order was not designated as a gift at the time of purchase, any approved refund will be issued to the original purchaser.

Refund Processing

Refunds are issued to the original payment method after the returned merchandise has been inspected and approved.

Depending on your financial institution, it may take several business days for the refund to appear on your account.

If you have not received your refund after allowing sufficient processing time, please contact us at hello@poppyandpinefloral.com.

Returning an Item

Eligible retail merchandise must be returned to:

Poppy & Pine
2501 Dallas Street, Suite 158
Aurora, CO 80010

Items must be returned within 30 days of purchase and meet the return eligibility requirements outlined above.

If you have any questions about your order or believe there is an issue with a product you've received, please contact us. Our goal is always to provide exceptional products and outstanding customer service.