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Shipping policy

Delivery & Pickup Policy

At Poppy & Pine, every floral arrangement is handcrafted specifically for your order using fresh, seasonal flowers. Because our products are perishable and made to order, our delivery policies are designed to ensure your flowers arrive in the best possible condition.

Local Delivery

We proudly offer local delivery throughout the Denver metro area, 7 days a week. Our delivery area includes many communities throughout Denver and the surrounding suburbs.

Delivery availability is based on the recipient's address. During checkout, you'll be able to confirm whether an address falls within our delivery area, and the delivery fee will be automatically calculated based on the recipient's distance from our studio inside Stanley Marketplace in Aurora.

Recipient Availability

Before delivery, our team will attempt to contact the recipient to confirm they will be available during a two-hour delivery window.

If the recipient is unavailable, we may:

  • Leave the order with a neighbor (with approval)

  • Leave the order in a secure location (with the sender's or recipient's permission and weather permitting)

  • Reschedule delivery for another day

To protect the quality of our flowers, we will not leave floral arrangements outdoors when temperatures are below 40°F or above 75°F.

If we are unable to reach the recipient before delivery, we will postpone the delivery until contact has been made.

It is the sender's responsibility to provide an accurate phone number and confirm that the recipient will be available to receive the delivery.

Gift Item Delivery

Our local delivery service is intended for floral orders.

Retail gift items are available for local delivery only when purchased with a floral arrangement. Gift items purchased without flowers must be picked up from our shop at Stanley Marketplace.

If you would like to purchase a gift item on its own, please select Local Pickup at checkout.

Business, Hospital & Funeral Deliveries

Businesses

Please ensure the business is open during the entire requested delivery window and that the recipient is available to receive flowers.

Hospitals

We regularly deliver to hospitals throughout the Denver metro area and follow each facility's delivery procedures.

Please include:

  • Hospital name

  • Recipient's full name

  • Room number or ward (if available)

Many hospitals do not allow flowers in intensive care units or may have other delivery restrictions. Please verify the recipient is able to receive flowers before placing your order.

If the recipient has been discharged or is unable to receive flowers upon arrival, we cannot issue a refund. You may instead arrange to pick up the order from our studio.

Funeral Services

If your sympathy or funeral arrangement must arrive by a specific time, we recommend placing your order several days in advance so we can best accommodate your request. While we always do our best to meet requested delivery times, they cannot be guaranteed.

If We Cannot Complete Delivery

If we are unable to complete a delivery after making reasonable attempts to contact both the sender and recipient, you may:

  • Pick up the order from our studio, or

  • Schedule a second delivery attempt.

Additional delivery attempts will incur a fee equal to 50% of the original delivery charge.

Orders cannot be refunded if the recipient is unavailable, out of town, refuses delivery, or cannot receive flowers after delivery has been attempted.

Order Changes & Cancellations

Because every floral arrangement is custom designed, orders may only be changed or canceled before design work begins.

Once an arrangement has entered production, has been completed, or is out for delivery, it cannot be canceled, refunded, or rescheduled.

Special orders that require us to purchase specific flowers or materials cannot be canceled once those items have been ordered for your event or arrangement.

To request a change or cancellation, please contact our shop as soon as possible.

Local Pickup

Customers outside our delivery area—or those who prefer to pick up their order—are welcome to visit our shop at:

Poppy & Pine
Stanley Marketplace
2501 Dallas Street, Suite 158
Aurora, CO 80010

Store Hours

Monday–Friday: 10:00 AM – 6:00 PM

Saturday–Sunday: 9:00 AM – 6:00 PM