Delivery policy
LOCAL SHIPPING/DELIVERY
Our delivery policy is specific to florals and their freshness/quality/durability, so we have very strict rules in place to ensure your order is received in its most perfect condition. Once a flower order has been designed by our team, it is no longer eligible to be cancelled or refunded or the date changed as they are perishable and made custom for each specific order we take.
We deliver 7 days a week. Recipients will be contacted to provide a 2 hour window where they will be available to receive their delivery. The delivery fee will be automatically determined based on the recipient's distance from our studio in NW Aurora.
Prior to delivery, we will attempt to make contact with the recipient to confirm someone will be available during our delivery window. We will offer an option to leave with a neighbor or attempt the following day during our delivery window should they not be available. If weather appropriate and in a secure location, with the recipient or the sender's permission, we will leave the gift at the recipient's door. We will not leave flowers outside if the temperature is below 40 or above 75.
We will NOT attempt delivery if we cannot make contact with the recipient. We will postpone the delivery until we are able to contact the recipient. It is the sender's responsibility to provide an accurate phone number for the recipient and to confirm they are in town and available for a delivery!
In some cases, such as secure offices, dormitories, or hospitals, we are not allowed to reach the recipient directly. We will leave your gift with a staff member & contact the recipient to let them know we have made a delivery. It is the responsibility of the sender to make sure the recipient can receive flowers (in the case of hospital deliveries) or that the business is open during the FULL delivery window.
If we are unsuccessful in delivering your flowers or gifts and have made all reasonable attempts to contact both the sender and the recipient for alternative delivery instructions, you are welcome to pick them up in our shop or we can attempt to re-deliver another day for 50% of the original delivery fee. We will NOT refund the order should the recipient be out of town or unable to receive the delivery.
Funeral Arrangements
Funeral arrangements typically require additional lead-time. If your sympathy or funeral order requires delivery at a specific time of day, please try to let us know several days in advance so we can best accommodate your needs. Sunday deliveries may not always be available.
Delivery to Hospitals
We are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient. We will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.
We cannot refund your order if we arrive at a hospital and the recipient is unable to receive flowers or if they have been discharged. You are welcome to pick the florals up from our studio if this situation arises.
Cancellation
To provide you with the best possible service, you can cancel your order at anytime prior to design (in the case of florals). If your gift is already designed, en route or delivered, we will be unable to cancel the order. To cancel an order, please call our store. Special orders that required us purchasing unique florals for your order are unable to be cancelled once we have purchased the product.
LOCAL PICK UP
For orders outside of our delivery radius, we invite our clients to pick up at our retail shop inside the Stanley Marketplace at 2501 Dallas Street, Aurora CO 80010. We will typically need 24 hours to pull your order and have it ready for pick up. Our hours of operation are weekdays 10am-6pm, weekends 9am-6pm.
NATIONWIDE SHIPPING
Choose local pickup on the website when placing the order and then email us at hello@poppyandpinefloral.com with the address to ship to. Please reference the order number you receive via email once you’ve completed your order. We can get a quote for shipping within 24 hours and we will send a separate invoice for the shipping costs. If the shipping is cost prohibitive, we are happy to refund the order you placed immediately. We cannot ship flowers at this time.