delivery & pickup info
For orders under $75, we invite our clients to pick up at our retail shop inside the Stanley Marketplace at 2501 Dallas Street, Aurora CO 80010. We will typically need 24 hours to pull your order and have it ready for pick up. Our hours of operation beginning June 1 are Wednesday-Sunday 11am-6pm. We are closed on Mondays and Tuesdays for the immediate future.
Shipping & Delivery
POPPY & PINE offers excellent floral delivery service options for the Denver/Aurora Metro Area.
We deliver Wednesday through Saturday. Our minimum order for delivery is $75, for orders totaling less than $75, we invite our customers to pick up their flowers at our studio.
Deliveries go out between 3:30-6:30pm and specific timing CANNOT be guaranteed. The delivery fee will be automatically determined based on the recipient’s zip code.
If the recipient of your gift is not home when we deliver to the residence, we will call them. If the recipient is not home, we may try to leave the flowers with a neighbor. If weather appropriate and in a secure location, with the recipient or the sender's permission, we will leave the gift at the recipient's door. In either case, we will call the recipient and make them aware of the delivery.
We will make every attempt to deliver your flowers directly to the recipient. In some cases, such as secure offices, dormitories, or hospitals, we are not allowed to reach the recipient directly. We will leave your gift with a staff member & contact the recipient to let them know we have made a delivery. It is the responsibility of the sender to make sure the recipient can receive flowers (in the case of hospital deliveries) or that the business is open during the delivery window.
If we are unsuccessful in delivering your flowers or gifts, you are welcome to pick them up in our shop or we can attempt to re-deliver the next day for 50% of the original delivery fee.
Funeral arrangements typically require additional lead-time. If your sympathy or funeral order requires delivery at a specific time of day, please try to let us know several days in advance so we can best accommodate your needs. Sunday deliveries may not always be available.
Delivery to Hospitals
We are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient. We will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.
We cannot refund your order if we arrive at a hospital and the recipient is unable to receive flowers or if they have been discharged. You are welcome to pick the florals up from our studio if this situation arises.
To provide you with the best possible service, you can cancel your order at anytime prior to delivery. If your gift is en route or delivered, we will be unable to cancel the order. To cancel an order, please call our store. Special orders that required us purchasing unique florals for your order are unable to be cancelled once we have purchased the product.
Designer's Choice/Substitution Policy
poppy & pine is different than traditional florists. We select our products weekly based on season and freshness. Our clients choose an overall feel and then allow our designers to select the best combination of flowers to match the style the client is looking for. We do not guarantee specific flowers unless special orders are placed at least a week in advance.
Occasionally, substitutions of flowers or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you've selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.